PRIVACY POLICY Last Updated On: 01/06/2025
1. Introduction
Pratheeksha Counselling (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our counselling services, website, or other digital platforms. By accessing our services, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of information:
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- Personal Information: Name, contact details (email, phone number), date of birth, and emergency contact information.
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- Health Information: Medical history, mental health concerns, treatment goals, and session notes (maintained as per professional standards).
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- Technical Data: For online sessions, we may collect IP addresses, device information, and browser type to ensure service quality.
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- Payment Information: Transaction details (processed securely via third-party payment gateways; we do not store credit card numbers).
3. How We Use Your Information
Your data is used solely for:
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- Providing and personalizing counselling services
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- Scheduling appointments and sending reminders
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- Processing payments securely
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- Complying with legal/regulatory obligations
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- Improving our services (aggregated, anonymized data only)
4. Confidentiality & Data Security
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- Therapeutic Confidentiality: All session content is protected under professional ethics, with exceptions only as outlined in our Terms & Conditions.
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- Technical Safeguards: Encryption for digital communications, secure servers for data storage, and restricted staff access to client records.
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- Paper Records: Physical documents are stored in locked cabinets and destroyed securely after the retention period.
5. Information Sharing & Disclosure
We do not sell or rent your data. Limited disclosures may occur for:
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- Therapeutic Continuity: With your consent, to collaborate with other healthcare providers.
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- Legal Compliance: If required by court order or to prevent harm (as per Section 2 of our Terms).
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- Service Providers: Trusted third parties (e.g., payment processors) bound by confidentiality agreements.
6. Your Rights
You may request to:
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- Access or correct your personal data
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- Restrict processing of sensitive information
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- Delete records (where legally permissible)
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- Withdraw consent (may affect service delivery)
Submit requests via email to [info@pratheekshacounselling.com]. We will respond within7 business days.
7. Data Retention
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- Active Clients: Records retained for 7 years post-last session as per professional guidelines.
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- Inactive Clients: Securely archived or anonymized after 7 years.
8. Cookies & Website Tracking
Our website uses minimal cookies for functionality. You may disable these via browser settings, though some features may not work optimally. We do not use intrusive tracking or advertising cookies.
9. Changes to This Policy
Updates will be posted on our website with a revised effective date. Material changes will be notified via email for active clients.
10. Contact Us
For privacy concerns or data requests:
Data Protection Officer
✉️ info@pratheekshacounselling.com
📞 +91 95628 77756
